Indara Transformation

Working as One

A consistent, reliable way of working — improving productivity, reducing inefficiency, and setting us up for what's next.

Our Story → See the Journey
The Story

We deliver a lot — but not always the same way

Across teams and sites, processes vary, information is spread across different places, and ownership isn't always clear. This creates rework, slows decisions, and makes it harder for customers to experience a consistent service.

Working as One is about creating a shared way of working — where processes are clear, information is trusted, and people know how work gets done.

Inconsistent

Different approaches across teams

Hard to Find

Information scattered and unreliable

Unclear Roles

Ownership not always defined

Not Ready

Hard to automate or innovate

The Transformation

From where we are to where we're going

Work is done differently across teams

Information isn't easy to find or trust

Decisions and ownership are sometimes unclear

Too much time reworking or chasing info

Customers experience inconsistency

Not set up to innovate or automate

A trusted source of truth for data

Clear, shared processes across teams

Defined ownership and accountability

Less rework, faster delivery

A consistent, professional experience

A foundation for automation and innovation

What We're Strengthening

Five pillars of change

Processes

Clear, standard ways of working that everyone follows — reducing guesswork, eliminating variation, and making it easier to onboard, train, and improve over time.

Systems

Easy access to trusted information — so people can find what they need, when they need it, and make decisions based on reliable data.

People

Clear roles and responsibilities — so everyone knows what they own, who to go to, and how their work connects to the bigger picture.

Capability

Confidence to work the right way — through training, support, and tools that help people do their best work consistently.

Culture

Consistent, accountable behaviours — building a shared mindset where doing things the right way is the norm, not the exception.

What This Enables

The outcomes that matter

01

Less rework

02

Faster, consistent delivery

03

Better decisions

04

Stronger customer experience

05

A platform for growth

How We'll Get There

Four steps to one way of working

Step 01

Align

Agree the problem

Step 02

Define

Shape the future

Step 03

Plan

Set the roadmap

Step 04

Deliver

Embed the change

01

Align

Agree the problem and what success looks like. Bring teams together around a shared understanding of where we are and where we need to go.

Right now, we work in different ways.

This is about working as One.

Indara